FAQs

 

How do I shop on Dorothy & Theodore?

Shopping at Dorothy & Theodore couldn’t be easier!  You simply browse through all the beautiful products on display from the various sellers,  choose the ones you want to buy, add them to your Shopping Bag and then checkout just once – regardless of how many different sellers you wish to purchase items from.

 

How does delivery work?

As all our sellers are unique, each seller sets their own postage charges and these are displayed within the product description for each item. Unless otherwise stated, the delivery cost is for each individual item but many sellers offer a discount on delivery if you order more than one item from them in the same transaction. Some of our sellers also offer free delivery.

The delivery charges for your order will also be displayed on the Shopping Bag page and, where a seller offers a choice of delivery methods, you will be able to select your preference at checkout.

 

How can I pay?

You can pay for your order using PayPal Express checkout or with Visa, Visa Electron, MasterCard, Maestro and American Express, all processed using PayPal, as well as a GeoTrust SSL certificate, to ensure that your transaction is secure.

 

Do your sellers deliver overseas?

We do not currently offer delivery outside the UK, the Channel Islands and the Isle of Man but are looking to do this in the future. However, some of our sellers our willing to post items overseas so please contact us using our Contact Form or email us at contact@dorothyandtheodore.com if you would like an item delivered abroad.

 

How long will delivery take?

The dispatch time for each item is set out in the product description – this is the time it will take the seller to get your item ready to post.  Please remember that many of our products are made to order but if you do need an item dispatched quicker than the quoted dispatch time please contact us using our Contact Form or email us at contact@dorothyandtheodore.com and we will see if the seller is able to dispatch the item any quicker.

 

What if I have a question about a product?

If you have a question about any product – or indeed any question you’d like to ask us or a seller – simply contact us using our Contact Form or email us at contact@dorothyandtheodore.com.

 

What happens if I want to return an item?

All of our sellers offer a no quibble return guarantee with the exception of personalised items, earrings and perishable goods which can only be returned if they are faulty.  In the unlikely event that you are not happy with your purchase please contact us using our Contact Form or email us at contact@dorothyandtheodore.com so that we can help facilitate a return.  For further details please see our Returns Policy.

 

What if I can’t find what I’m looking for?

The search and advanced search functions are very easy to use but if you still can’t find what you are looking for, please get in touch using our Contact Form or email us at contact@dorothyandtheodore.com and we will do our utmost to help out.

 

How long will it take for you to respond to an enquiry?

We endeavour to respond to all customer and press enquiries within 24 hours of receiving them.

 

What other help can you give me?

If you are throwing a Baby Shower or a family party, download our free invitations which you can personalise with your party details.

If you are expecting a baby or celebrating the arrival or naming ceremony of one, be sure to set up a gift list and share this with your guests.

If you want to send any of our products as gifts directly to a recipient, you can simply select to have the item posted to a different delivery address at checkout.

 

How do I sell with you?

We are very selective about the products we represent and only sell products that we feel are of a very high standard and fit with the ethos of our company.  If you are interested in selling with us, please get in touch by emailing us at contact@dorothyandtheodore.com.

 

Who do I contact for press enquries?

For all press requests please use the Contact Form or email us at contact@dorothyandtheodore.com