Privacy Policy

Dorothy & Theodore ("We") are committed to protecting and respecting your privacy.

This Policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Dorothy & Theodore Limited, registered in England and Wales under company number 07653663 and with our registered office at 37 Greenhill Street, Stratford Upon Avon, CV37 6LE

1. Information we may collect

1.1 We may collect and process the following data about you:

(a) Information that you provide by filling in forms on our website (“Site”). This includes information provided at the time of registering to use our Site, subscribing to our mailing list and information obtained as part of purchasing Products from our Sellers. We may also ask you for information when you enter a competition or promotion, or in the event that you report a problem with our Site;

(b) any information provided in the event that you contact us;

(c) any information you provide when completing surveys which we may use for research purposes or to improve our Site or company;

(d) details of transactions you carry out through our Site and of the fulfilment of your orders; and

(e) details of your visits to our Site and the resources that you access.

2. Use of information

2.1 We use information held about you in the following ways:

(a) to ensure that content from our Site is presented in the most effective manner for you and for your computer;

(b) to provide you with information, Products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

(c) to carry out our obligations arising from any contracts entered into between you and our Sellers;

(d) to allow you to participate in interactive features on our Site, when you choose to do so; and

(e) to notify you about changes.

2.2 We do not store your credit card details.

3. Disclosure of your information

3.1 We do not share your details with any third parties save that we may disclose your personal information to third parties:

(a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

(b) if Dorothy & Theodore Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and

(c) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions or to protect the rights or property Dorothy & Theodore, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

4. IP Address

4.1 We may collect information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

5. Cookies

5.1 We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Site and to deliver a better and more personalised service. Some of the cookies we use are essential for the Site to operate. If you register with us or if you continue to use our Site, you agree to our use of cookies.

5.2 If you wish to block cookies, you can do so by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our Site.

6. Where we store you information

6.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. 6.2 We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

6.3 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential.

6.4 The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

7. Your rights

7.1 You have the right to ask us not to process your personal data for marketing purposes. You can exercise this right at any time by contacting us at

7.2 Our site may, from time to time, contain links to and from third parties websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7.3 You have the right to access information held about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. Should you wish to exercise this right, please contact us at

8. Changes to this Policy

8.1 We reserve the right to revise and amend this Privacy Policy from time to time and you should therefore review it regularly.

9. If you would like to learn more about cookies please visit